live vintage denim terms and conditions

### **Introduction**

Welcome to the LVD (Live Vintage Denim) app. These Terms and Conditions govern your use of our app and the services provided. By downloading, accessing, or using the app, you agree to comply with these terms. If you do not agree with any part of these terms, please refrain from using the app.

### **1. Use of the App**

- **Eligibility**: You must be at least 18 years old or have parental consent to use the LVD app.

- **Account Registration**: You are required to create an account to access certain features. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

- **User Conduct**: You agree to use the app only for lawful purposes and in compliance with all applicable laws and regulations. Any attempt to hack, reverse-engineer, or misuse the app will result in account termination.

### **2. Ordering and Purchases**

- **WhatsApp-Based Orders**: All orders are placed via WhatsApp, where users can communicate directly with LVD representatives, negotiate prices, and finalize orders. By placing an order, you agree to the terms of sale, including the negotiated price.

- **Order Confirmation**: Orders are confirmed once you have agreed to the product details and price. Upon confirmation, we will process your order and notify you of delivery timelines.

- **Pricing**: LVD reserves the right to change prices of products at any time without notice. However, once a price has been agreed upon via WhatsApp, that price will be honored for the order in question.

### **3. Payments and Rewards**

- **Payment Methods**: Payment can be made via secure methods, such as credit cards, digital wallets, or cash on delivery, depending on availability.

- **Reward Points**: Users can earn reward points with every purchase, which can be redeemed for discounts on future purchases. Reward points have no cash value and may not be transferred or sold.

- **Redemption**: Reward points must be redeemed before their expiration, as stated within the app. LVD reserves the right to modify or discontinue the rewards program at any time.

### **4. Shipping and Delivery**

- **Shipping Policy**: Delivery times and costs will be communicated to you when your order is confirmed. Any delays in delivery will be promptly communicated to you.

- **Address Accuracy**: It is your responsibility to provide accurate shipping information. LVD is not liable for lost or delayed shipments due to incorrect information.

### **5. Cancellations and Returns**

- **Cancellations**: Orders may be canceled only before they are processed and shipped. Once shipped, the order cannot be canceled.

- **Returns and Exchanges**: You may request a return or exchange within 7 days of receiving your order, provided the item is unused, in original condition, and accompanied by proof of purchase. Custom-made or personalized items are non-returnable unless defective.

- **Refunds**: Refunds will be processed after we receive and inspect the returned product. The refund will be credited via the original payment method.

### **6. Intellectual Property**

- **Content Ownership**: All content on the LVD app, including text, images, graphics, logos, and software, is the property of LVD and is protected by copyright and trademark laws. You may not use, copy, reproduce, or distribute any content without explicit permission from LVD.

- **User-Generated Content**: Any content submitted by users (e.g., reviews, comments) becomes the property of LVD, and we reserve the right to use, modify, or remove such content without notice.

### **7. Limitation of Liability**

- **No Warranty**: The LVD app is provided "as is" without any warranty of any kind, whether express or implied. We do not guarantee the accuracy, completeness, or reliability of the app's content or services.

- **Liability**: In no event shall LVD or its affiliates be liable for any direct, indirect, incidental, or consequential damages arising from the use of the app, even if we have been advised of the possibility of such damages.

### **8. Termination**

LVD reserves the right to suspend or terminate your account if you violate these terms or engage in any unlawful or harmful behavior. Upon termination, you will lose access to any reward points or ongoing orders.

### **9. Modifications to Terms**

LVD may update or modify these Terms and Conditions at any time. Changes will be communicated via the app, and continued use of the app after modifications signifies your acceptance of the updated terms.

### **10. Governing Law**

These Terms and Conditions are governed by the laws of Nepal, without regard to its conflict of law provisions. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Nepal.

### **11. Contact Us**

If you have any questions or concerns about these Terms and Conditions, feel free to contact us at:

**Email**: support@lvdapp.com  

**Phone**: +977-XXXXXXXXXX

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These **Terms and Conditions** ensure users are aware of their rights and responsibilities when using the LVD app, and outline key points regarding ordering, payments, shipping, and liability. You can customize the contact details and other specifics to align with your requirements.