Privacy Policy

Last updated 21 September 2026

S.K.N.Y. Traders Pvt. Ltd., trading as LVD Fashion and Live Vintage Denim, respects your privacy. This Privacy Policy explains how we collect, use, disclose, protect and retain personal information when you use the LVD website, mobile services, customer accounts, membership services, stores, customer care channels and related services.

By using an LVD service or providing personal information to us, you acknowledge the practices described in this policy. Where consent is required, we will ask for it in an appropriate form. You may choose not to provide optional information, although some services may then be unavailable.

Who is responsible for your information

S.K.N.Y. Traders Pvt. Ltd. operates LVD. Our registered address is Bagdol-4, Lalitpur, Nepal. Questions and privacy requests may be sent to [email protected] or made through Customer Care on +977 9802326124.

Information we collect

We may collect your name, phone number, email address, billing and delivery address, account or member identifier, login and verification information, communication preferences, and other information you provide when creating or updating an account.

We may collect order, payment confirmation, invoice, delivery, exchange, refund, customer-care and purchase-history records. If you join a membership programme, we may also keep your membership status, benefits, points or activity where those features are active.

You may choose to provide size, fit, style, wishlist, saved-product or store preferences. We also collect messages, feedback, reviews, survey responses and records of support interactions.

When you use our digital services, we may receive device and technical information such as IP address, browser type, operating system, device identifiers, pages viewed, links used, approximate location derived from IP address, session data and cookie identifiers.

Where CCTV operates at an LVD location, we may record images for safety, security, loss prevention and incident investigation. Notices will be displayed where required.

How we collect information

We collect information directly from you, automatically through our website or app, from LVD stores and customer-care interactions, and from service providers involved in payment, delivery, website operation, analytics, communications or fraud prevention. We may also receive information when another person places an order for you or names you as the recipient.

How we use information

We use personal information to create and manage accounts; verify identity; process orders and payments; issue invoices; arrange delivery or pickup; manage exchanges and refunds; provide membership benefits; answer questions; handle complaints; prevent fraud and misuse; secure our systems; improve products, stores and digital services; maintain business and tax records; comply with law; and establish, exercise or defend legal rights.

With your consent where required, we may send information about products, launches, offers, events or membership benefits. You may opt out of promotional messages at any time. We may still send non-promotional messages about orders, security, account changes or service notices.

Cookies and similar technologies

LVD may use essential cookies to operate the website, remember your cart, keep sessions secure and save your choices. Where enabled, analytics cookies help us understand website performance, and advertising cookies help us measure or personalise campaigns. Non-essential cookies should be used according to the choices offered through the website's cookie controls.

You can adjust browser settings to block or delete cookies. Blocking essential cookies may prevent parts of the website from working correctly.

Payment information

Payments may be processed by banks, digital wallets or payment gateways. When you use a third-party payment service, that provider processes your payment credentials under its own privacy terms. LVD receives transaction references, confirmation and other information needed to process, reconcile or refund the order. Do not send card, wallet password or one-time password details through ordinary messages.

When we share information

We may share only the information reasonably needed with website and cloud providers, payment providers, couriers, communications providers, customer-management and analytics providers, authorised LVD stores or outlets, professional advisers, insurers and other vendors that support our operations.

We may disclose information when required by law, court order or an authorised public body; to investigate suspected fraud, theft, security incidents or violations of our terms; to protect customers, staff, LVD or others; or in connection with a corporate restructuring, financing, merger or transfer of business, subject to applicable law.

We do not sell personal information as a standalone product. Service providers may use information only for the agreed service and legal purposes applicable to them.

Delivery recipients

If you place an order for another person, you confirm that you are authorised to provide the recipient's name, phone number and delivery details for that purpose. We use that information to fulfil and support the order.

Storage and processing outside Nepal

Some technology or service providers may store or process information outside Nepal. When this occurs, LVD will use contractual, technical and organisational measures appropriate to the information and applicable law. Privacy and enforcement rules in another country may differ from those in Nepal.

How long we retain information

We retain personal information only for as long as it is reasonably needed for the purpose collected, to provide an active account or membership, meet tax and accounting duties, manage disputes, prevent fraud and comply with legal record-keeping requirements. When information is no longer needed, we take reasonable steps to delete, anonymise or securely restrict it.

How we protect information

LVD uses reasonable administrative, technical and physical safeguards designed to reduce unauthorised access, alteration, loss, misuse or disclosure. Access is limited according to business need. No website, transmission or storage method is completely secure, so customers should protect account credentials and contact us promptly if they suspect unauthorised activity.

Your choices and requests

Subject to applicable law and appropriate identity verification, you may ask to access or correct personal information associated with your LVD account, update your profile, close an account or membership, withdraw optional marketing consent, or request deletion of information that LVD is not legally required to retain.

You can unsubscribe through the method provided in a promotional message or contact Customer Care. Withdrawing marketing consent does not affect the lawfulness of earlier processing or prevent necessary service communications.

Children and legal capacity

LVD's online purchasing services are intended for people who can lawfully enter into a purchase. A person who does not have legal capacity to contract should use the service only with the involvement of a parent or legal guardian. If we learn that information was provided without appropriate authority, we may delete it or restrict the related account.

Third party links and services

The website may link to payment services, social networks, maps or other third-party services. Their privacy practices are governed by their own notices. LVD is not responsible for a third party's independent processing of personal information.

Changes to this policy

We may update this policy when our services, technology or legal duties change. The revised policy will show a new last-updated date. We will provide additional notice where a change materially affects how personal information is used or where the law requires it.

Contact and complaints

For a privacy question, correction request or complaint, contact [email protected] or +977 9802326124. Please describe the request and provide enough information for us to verify the relevant account or transaction. You may also use any complaint or remedy available under applicable Nepal law.